AWLO Convention Refund Policy

Last Updated: 29th June, 2025

Thank you for registering for the AWLO Convention. We value your commitment and understand that sometimes plans change. This policy explains our guidelines for refunds, transfers, and cancellations.

1. Refund Eligibility

Refund requests must be submitted in writing via email to awlocanada@awlo.africa

Refund requests must be received no later than 30 days before the event start date.

Refunds requested after this period may not be granted except in exceptional circumstances at the discretion of the AWLO Convention Organizing Committee.

2. Refund Schedule

Full Refund (minus processing fees):
Cancellations made more than 60 days before the event start date.

50% Refund (minus processing fees):
Cancellations made between 30 and 60 days before the event start date.

No Refund:
Cancellations made less than 30 days before the event start date or no-shows on the day of the event.

3. Ticket Transfers

You may transfer your registration to another person free of charge up to 14 days before the event.

To transfer your ticket, please email us with:

      Your full name and ticket details

      Full name, email, and contact details of the new attendee

4. Event Cancellation

If the AWLO Convention is canceled by the organizers due to unforeseen circumstances (e.g. government restrictions, natural disasters, public health concerns):

Attendees will be offered:

      A full refund, OR

      The option to apply their ticket to a future AWLO event.

5. Processing Fees

All refunds are subject to deduction of any applicable payment gateway or transaction fees charged by our payment processor.

6. Contact Us

For refund requests or further inquiries, please contact:

awlocanada@awlo.africa 
+1 (437) 291-5656

We appreciate your understanding and look forward to welcoming you to the AWLO Convention!